Shipping & Policies

Shipping

We typically ship within 1-3 business days. We value your time and prioritize this service for our customers. We have instituted a low flate rate for all orders unless you spend 49.00 or more. Your shipping is free over $49.

We ship via USPS First Class and Priority to the United States.

For International shipping: Please note that any fees associated with customs are not included in our shipping rates. Check your customs policies and fees prior to purchasing to avoid additional fees or taxes.

Returns, Refunds and Exchanges

Due to the nature of the products we made, we do not offer automatic Returns, Refunds and Exchanges. We are happy to discuss products that have arrived damaged and discuss options - secondspringnaturals@gmail.com

Policy on Handmade Products

We formulate our soaps, creams and other handmade products with wonderful oils and natural ingredients (in most cases as we do use premium fragrance oils and micas/pigments), but they are not made with the intent to diagnose, treat, cure or prevent medical conditions.

We list our ingredients on our labels -fragrance is a fragrance oil or essential oil. Please take note of the ingredients prior to purchase and do not use if you have an allergy or sensitivity to a particular oil, butter, essential oil or fragrance oils. Discontinue use immediately if irritation occurs after using. Those who are pregnant or have existing conditions that may bring up questions regarding sensitivity or allergic reactions should consult a physician prior to using any of the products.

Updated policy statement to comply with GDPR for EU members, though it is noted that Second Spring Naturals only sells within the US at this time. At Second Spring Naturals we care about your privacy and under the new GDPR Law introduced in the EU on the 25th of May. We've taken steps to make sure your personal data is safe and secure. In line with the new law we'd like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group/page is voluntary and you can subscribe at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support.

Companies we use: Insert the ones you use.

Google analytics/facebook analytics/Instagram analytics.

USPS

Mailchimp

Information we collect:

At Second Spring Naturals we take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us.

In order to fulfil your order we rely on Shopify to provide us with the necessary data needed in order to process your order in a timely manner. The data we collected is email, Name and Address. We may also contact you for additional information such as a phone number if the need comes up.

We need and use your personal information for the following reasons:

* Tax and business related needs.
* Improvement of your business
* To complete the order in a timely manner
* Compliancy with the platforms own privacy policy. *Mailing lists such as our Mailchimp list.
*social media groups/pages - Facebook

You may revoke your consent at any time and have the right in detail to request details of the information we keep.

Information sharing and disclosure.

We understand the importance of keeping personal data secure and safe and only share limited personal data with companies we need to in order to maintain our business.

Companies we use to help us process the information we collect:

* USPS and or UPS and or FedEx
* Google Analytics
* Business Partners may be added in the future, but are not currently used
* If we sell our business in the future to another company, though there are no plans for this to date

Data Retention

We only keep information for the sole purpose of fulfilling your orders and for our own records and what is deemed fair use in our business within the parameters of the law.

We are located in Pennsylvania, United States outside of the EU and as such use US companies or Canadian Companies to store your data. The companies I use have the same privacy policies in place as stated here.

Choosing to shop with a company outside of the EU means your data is subject to a new jurisdiction and subsequently new laws. However we protect your rights upon the transference with the above security measures.

Informing of rights.

As a residence of the EU, you are subject to rights and privacy laws under the GDPR law.
* You have the right to revoke your permissions at any time except where it is legal for Second Spring Naturals to keep them for the processing of our business requirements by law.
* You have the right to access to your personal data within normal business hours via electronic format.
* You have the right to withdraw from any mailing list or social media outlet at any time. *You have the right to complain to your local data protection agency about the information we keep that is outside of what is required by law.

Contact Information

My name is Carrie Neely and I am the data controller for Second Spring Naturals
For the purposes of data protection you can contact me at secondspringnaturals@gmail.com if you have any questions or concerns.